It may be time to brush up on your history a bit. There's no need to fret though since we're sure that with a little more care and attention you'll be able to get much better results on your next attempt.
Curse a few times before ringing them and explaining you needed it tonight and demand they apologize You are disappointed but try to make a new plan You get so angry you think of some way to punish them for this You ring them up and give them an earful. The cheek of it!